About me
I am an aspiring product manager passionate about creating user-centric digital products that solve real-world problems. With a track record of success in building 0 to 1 products, I focus on enhancing user experiences through design thinking methodologies and data-driven insights. Currently, I am pursuing a joint degree of MBA and Artificial Intelligence at Northwestern University’s Kellogg School of Management and McCormick School of Engineering.
As a UX consultant, I specialize in crafting seamless customer and employee experiences, leveraging user research techniques like A/B testings and quantitative surveys to inform key decisions. My approach is rooted in empathy, ensuring that every product I work on addresses the core needs of its users.
During my time at HSBC as a product designer, I gained comprehensive experience across the entire product development lifecycle—from ideation to launch. I continuously seek ways to exceed customer expectations by challenging assumptions and incorporating usability testing. My work revolves around building products that resonate with users from diverse backgrounds, anticipating their needs to deliver lasting impact.
Skills
Proficient in the complete product lifecycle, including product roadmapping, sprint planning, cross-functional collaboration, and convincing stakeholders
Strong background in product design like building design systems and UX principles
Technical skills: Python, R, SQL, Figma, JIRA, Qualtrics, Tableau, Agile methodologies
Conducting user research, including usability testing and facilitating design thinking workshops for cross-functional collaboration
Certifications & Courses
2023
INSEAD: Blockchain Revolution (4 blockchain courses) from Coursera
Intro to Blockchain Technologies
Transacting on the Blockchain
Blockchain and Busienss
Blockchain Opportunity Analysis
Agile Business Consortium Scrum Product Owner from APMG International
Agile Business Consortium Scrum Master from APMG International
Six Sigma Green Belt from Six Sigma Institute (HK)
2022 - UX Design Online Bootcamp from Interaction Design Foundation
2020 - eCornell Voyage Leadership Certificate Program from Cornell University
Fun Facts!
I am trilingual, fluent in English, Mandarin, and Cantonese.
I was born in Hong Kong and moved to Chicago after graduating from elementary school. I spent approximately 10+ years in both HK and the U.S.
I self-taught myself product design within 2 months before landing my first job in this field.
I love playing tennis, and my favorite player is currently Jannik Sinner.
I am WSET level 3 certified, indicating my extensive knowledge of wine. I'm excited to explore how blockchain can address authentication challenges in the wine industry by leveraging smart contracts and tokenization for fine wine investments.
Travel & Food
Thanks for stopping by!
Feel free to explore my portfolio, and don't hesitate to reach out.
I'm always up for a good conversation or collaboration, whether it's about AI/Web3 technology or the next big product innovation. Cheers!